How it works

Apply for Essential Relief 

Register your interest

Apply for Essential Relief 

Life is unpredictable. One moment you’re managing, and the next, the rising cost of living and increasing household expenses, like rent, utilities, transport, and everyday bills, leave you struggling to afford basic food and essentials.

The House of Power charity provides access to daily essentials, offering relief when making ends meet feels impossible.

HOW IT WORKS

How the food relief program works & how to apply

Essential Relief Card

1. Register your interest

Apply online

Choose the way that works best for you to register your interest in receiving help.

  • Use a mobile phone to scan the QR code, which you will find on the vending machine inside your local supermarket to access the online form. Then, submit to register your interest.
  • On the form, we ask you about your preferred method of communication when we contact you. If your registration of interest is via the website or email, you will get an automated response that your submission has been received, a Support Co-ordinator will be in touch and your application will be evaluated within the next 20 working days.
Essential Relief Card

2. Evaluation

Our Support Coordinator will reach out to you

Once we receive your request, a Support Coordinator will contact you. It’s a short conversation with only a few questions to ensure help reaches those most in need. We will assess the following.

  • Your current situation. Tell us about your current situation and how it affects you. We are here to listen to you.
  • Your immediate needs. Please tell us what essentials would make the most significant difference to you.
  • How we can best support you. Let us know if the household essentials we supply are the right support for you.
Essential Relief Card

3. Approval

Receiving your Essential Relief details

The application process takes about 1-2 weeks. If your registration of interest is approved, you’ll receive your Essential Relief QR code, which has an allocated value for use in one of our nominated grocery stores. You will receive your QR code by email along with instructions on how to access your account.

  • Vending machine. The QR code lets you choose from the stocked essential household items from the vending machine that best suits your needs.
  • No cash, only access to essentials. This QR code cannot be exchanged or redeemed for money and can only be used at the vending machine. The QR code has a pre-loaded value and will be topped up on a fortnightly basis.
Essential Relief Card

4. Collect your items

Discreet & simple collection

Visit one of your nominated grocery stores to select items in the vending machine you would like to have.

  • Scan your QR code at the vending machine.
  • Select the products you need.
  • Pick up your items. quick, easy, and without stress.

House of power

How to use your Essential Relief QR code at the vending machine

The QR code has the value of $75/fortnight and is ready to be used in the vending machine. You don’t have to spend the entire $75 at once. Any unused credit will carry over from fortnight to fortnight.

Using the QR code is simple

1. Scan the QR code to access the main menu

2. Alternatively, you can manually add your User ID & Passcode to access the main menu

3. Your credit balance will display and allow you to access items stocked in the vending machine.

4. The amount will be automatically deducted from your available balance, and your item will be dispensed.

Essential Relief 

$75 / fortnightly

Register your interest

Apply now for Essential Relief