Privacy Policy & Disclaimer

Last Updated: 29th May 2025

This policy applies to the houseofpower.com.au website only. The website is managed by the house of power charity.

The House of Power charity is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You can find out more about these principles by calling the Office of the Privacy Commissioner or visiting the website at www.oaic.gov.au.

We are a South Australian-based charity that provides free food relief to individuals and families experiencing hardship. We value the trust of our community and the people we serve.

1. What Information We Collect

  • Full name
  • Email address
  • Phone number
  • Donation details (e.g., amounts and payment method)
  • Limited details related to your request for food relief
  • Any other information you provide to us (with your consent)

We do not collect identifiable information about you if you only browse this website.

2. How We Collect Information

  • Online or paper registration forms
  • Phone, email, or in-person communication
  • Community outreach or distribution events
  • Donation and volunteer sign-ups

3. Why We Collect Your Information

We only use your personal information for the purpose for which you gave it to us.

  • Provide food relief to individuals and families in need
  • Communicate with you regarding our services
  • Manage volunteer and donation programs
  • Comply with legal and reporting obligations
  • Improve the quality of our services

4. Disclosure of Your Information

We do not share information about you with other organisations without your permission unless it is necessary to provide you with a service that you have requested or is required or authorised by law.

5. Data Security

Stored personal information about you is protected from unauthorised access through the use of firewalls, secure passwords and sign in processes.

We do not store sensitive information such as bank account details.

6. Access and Correction

You may request access to the personal information we hold about you or ask for corrections. Please contact us using the details below.

You may opt out of any further contact from us.

To protect your privacy and the privacy of others, we may have to gain evidence of your identity before we can give you access to information about you or change it.

7. Website and Cookies

Our website may use cookies to improve user experience. Cookies do not identify individuals but help us understand website usage. You can manage cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy occasionally. The most recent version will always be available on our website.

9. How to Contact Us

House of Power Charity

contact@houseofpower.com.au

Send us an email